Terms & Conditions

ORDERING

How do I make a purchase from Busydays?

Online:

1.To add an item to your cart simply choose the quantity you require and click 'add to cart'.

2. When you have finished your selection,you will be forwarded to our payment handling providers 'PayPal'. They will then request your credit or debit card details. Busydays does not have access to your card details when your order is placed via our website.

3. We will send you a confirmation email as soon as possible.

Telephone or postal orders:

If you would prefer not to pay online we can take your order over the telephone or by post. When your order is placed over the phone or at one of our product parties we will need to know your card details for us to process your order via Paypal.

Your card details will be immediately destroyed by Busydays once they have been used to process your order. We will NEVER store your card details. Please contact us to place a order or for further information.

What if I need some help or want to contact Busydays?

Should you require assistance, you would like to place a telephone or postal order, or have any questions or comments about our website and or service please feel free to:-

E-mail: support@busydays.co.uk

Call: 01403 738101 (Between 9.00am - 5.00pm Monday to Friday excluding bank holidays)

Or contact us by post at:
Busydays
Milestone House
86 Hurst Road
Horsham
West Sussex
RH12 2DT

DELIVERY

How much is delivery?

Orders of over £45.00 including VAT are delivered free of charge, orders below this will be subject to a postage and packing charge, unless otherwise stated. The postage and packing charge for each order will be worked out by our system at the checkout stage. This applies to customers within mainland UK only, excluding the Highlands of Scotland. We currently only accept orders from customers within mainland UK. Customer orders outside this area will be accepted at our discretion.

When will my goods arrive?

Our aim is to despatch all goods within 48 hours of receipt of your order via our own couriers or 1st class post, but please allow up to 10 working days.

What if my goods are not in stock?

All items are generally available within 48 hours but please allow working 10 days. We have access to a large stock of most items. When we don't have an item in stock we can 'back order' it for you. This means we will reserve the item for you and send it to you when it becomes available. We will E-mail or telephone to advise you of this and will offer you an alternative if one exsists. Back orders can be cancelled at anytime prior to dispatch.

REFUNDS

What about my consumer rights?

Busydays will always work within the terms and the spirit of the Distance Selling Regulations and all current UK consumer protection legislation.

How can I cancel an order?

Under the distance selling regulations you have the right to cancel your order for any item purchased on this website** for a full refund.

**Within seven days of delivery, if the items are in your possession, you must take reasonable care of the items and must not use them. Items must be returned to Busydays, in secure packaging in there original condition these will be collected by our couriers or you will be asked to return them via registered post, the cost of which will also be refunded.

Please contact Customer Services to obtain a returns number prior to returning the goods.

E-mail our Customer Services: support@busydays.co.uk

Or Call: 01403 738101 (between 9.00am - 5.00pm Monday - Friday, excluding bank holidays)

Or write to:
Busydays
Milestone House
86 Hurst Road
Horsham
West Sussex
RH12 2DT

You will receive refunds within 30 days of the product being returned to Busydays.

This does not affect your statuary rights as a consumer.

VOUCHERS

Vouchers are issued at Busydays discretion; they are issued for used within a limited time period and may be withdrawn at any point without notice.

Each voucher can only be used to purchase goods from Busydays website (www.busydays.co.uk) only and are only valid for use by UK residents, where shipment is to a UK address. Vouchers are only valid for use by the person or persons it was issued to. Only products from Busydays shop are subject to discount (unless otherwise stated on the voucher).

Discount voucher can not be used with any other promotions and can not be used against the cost of a Party / Party Bags / Edited Photo Disk / Cakes / Face Painting / Nail Art Party Service / Soft-Play / Inflatable Hire / Chocolate Fountain Hire / Candy Floss Machine Hire / Karaoke Machine hire / Decorating Service (unless otherwise stated on the voucher).

PRIVACY

Does Busydays have a privacy policy?

At Busydays we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Busydays does not share or sell personal information with any third parties.

What information does Busydays collect? and how is it used?

When you order, we need to know your name, e-mail address, telephone number, delivery address, and credit or debit card details*. This allows us to process and fulfil your orders and to notify you of the status of your order.

We ask for your telephone number which enables us to contact you urgently if there is a problem with your order or to arrange delivery.

We have a policy of not contacting any of our retail customers with any unsolicited offers or communications, we will only contact you if there is a problem with an order, to arrange delivery of orders or in reply to a direct request. However, you can join our free mailing list to recieve information on offers, new products and promotions. To join simply fill in the 'Mailing List' box in the lefthand menu.

You have the right to see personal data (as defined in the Data Protection Act 1998) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please do not hesitate to contact our customer services.

*Busydays does not have access to your card details, this is done through our payment agents 'PayPal' via a secure server with 128 bit encryption. This is for our customers protection. When your order is placed over the phone, by Fax or at one of our product parties, we will need to know your card details for us to process your order. Your card details will be immediately destroyed by Busydays once they have been used to process your order.

COPYRIGHT NOTICE

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

BOOKINGS

What are Busydays full party terms and conditions? Find them here

What are Busydays full terms and conditions of hire? Find out here

What are Busydays full event terms and conditions? Find the here

Disclaimer

Whilst we try our hardest to ensure accuracy, Busydays cannot be held responsible for typographical errors on this website, including but not limited to those regarding product price. Price and availability information are subject to change without notice.

All company names, logos or trademarks and product names or photographs displayed in this website are the property of their respective owners.

Complaints, feedback or for more information
Email us at: support@busydays.co.uk
Call us on: 01403 738101 ( 9.00am - 5.00pm Mon - Fri, ex bank holidays)
Or write to us at: Busydays, Milestone House, 86 Hurst Road, Horsham, West Sussex, RH12 2DT