Privacy Policy

Last updated: 10 August 2026

Busydays Daycare (“Busydays”, “we”, “us” or “our”) is committed to protecting the privacy and security of the personal information that is provided to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through our online enquiry form.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Busydays Daycare is responsible for deciding how and why personal information collected through our website is used.

Busydays Daycare
Queens Park Community Hub
South Park
Lincoln
LN5 8EW

Email: hello@busydays.co.uk
Telephone: 07904 563794

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What information do we collect?

Our website does not require you to create an account or register with us.

We may collect personal information when you choose to contact us using our online enquiry form. This may include:

• Your name

• Your email address

• Your telephone number

• Information you choose to provide in the enquiry/message box

We only ask for information that is reasonably necessary for us to respond to your enquiry.

Please take care when providing information

The enquiry form includes a free-text section. Please do not include sensitive or confidential personal information unless it is necessary for your enquiry.

In particular, please avoid providing detailed information about someone's health, disability, medical history, support needs or other sensitive circumstances unless this information is genuinely necessary for us to deal with your enquiry.

Information concerning a person's health or disability may constitute special category data and is subject to additional legal protections.

3. How do we collect your information?

The personal information covered by this Privacy Policy is generally provided directly by you when you submit an enquiry through our website.

Our website is created using Google Sites, and our online enquiry form is provided through Google Forms.

When you submit an enquiry, your response is stored within Google Forms and can be accessed by authorised Busydays personnel through our Google account. Google Forms also allows form owners to receive email notifications when new responses are submitted.

4. How do we use your information?

We use information submitted through our enquiry form to:

• Respond to your enquiry;

• Provide information about Busydays and the services we provide;

• Communicate with you where this is necessary to deal with your enquiry; and

• Keep an appropriate record of enquiries where this is necessary for our legitimate organisational purposes.

We will not use information submitted through the enquiry form for unrelated purposes.

We do not use information submitted through the website to create a marketing mailing list unless we separately obtain the appropriate permission or otherwise have a lawful basis to do so.

5. Our lawful basis for using your information

Where you contact us with an enquiry, we generally rely on legitimate interests as our lawful basis for processing your personal information.

Our legitimate interest is to be able to receive, manage and respond to enquiries about Busydays, our services and activities.

Where you voluntarily provide information that is not necessary to answer your enquiry, we will only use that information where there is an appropriate lawful basis for doing so.

If you provide special category information, such as information concerning a person's health or disability, additional legal requirements apply. We will only process such information where it is necessary and where an appropriate condition for processing special category data applies.

6. Who has access to your information?

Information submitted through our enquiry form is accessible to authorised Busydays personnel who need the information to respond to and manage the enquiry.

We use Google Forms and related Google services to provide our online enquiry form and store submitted responses. Google therefore processes information on our behalf as part of providing these services.

We do not sell personal information or share it with third parties for their own marketing purposes.

We may disclose personal information where we are legally required to do so, or where disclosure is necessary to protect someone's rights, safety or wellbeing and there is a lawful basis for doing so.

7. Google services

Our website is created using Google Sites and our enquiry form is provided using Google Forms.

Google Forms stores submitted responses within the Google account associated with the form. Form responses can be viewed through Google Forms and, where configured, may also be stored in Google Sheets or Google Drive.

Google may also process certain technical information when people use its services. This processing is governed by Google's own privacy and data protection arrangements.

We do not currently use Google Analytics on our website.

8. Cookies and similar technologies

Our website does not use Google Analytics or other analytics software operated by Busydays.

Google Sites may use cookies and similar technologies that are necessary for the operation, security and functionality of Google's services.

We do not use cookies through our website for the purpose of tracking visitors for advertising or marketing.

Because our website is provided through Google Sites, some cookies or similar technologies may be controlled by Google rather than by Busydays.

9. How long do we keep your information?

We will not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

For general website enquiries, we will normally retain the information for up to 12 months after the enquiry has been dealt with, unless there is a legitimate reason to retain it for longer.

For example, information may need to be retained for longer where an enquiry develops into an ongoing relationship with Busydays, where it forms part of an existing organisational record, or where we are required to retain it for legal or regulatory purposes.

When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

10. How we protect your information

We take reasonable and appropriate measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Access to enquiry information is restricted to authorised individuals who need it for legitimate Busydays purposes.

As our enquiry form and related information are provided through Google services, appropriate account security measures are also important. We take reasonable steps to protect the Google account used to manage our website and enquiries.

11. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Ask us for a copy of the personal information we hold about you;

• Ask us to correct inaccurate or incomplete information;

• Ask us to delete your personal information where there is no good reason for us to continue holding it;

• Ask us to restrict how we use your information in certain circumstances;

• Object to certain uses of your personal information; and

• Ask for your information to be provided to you in a portable format in certain circumstances.

These rights are subject to certain legal exceptions and may not apply in every situation.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

12. Complaints

If you have any concerns about how Busydays has handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.

Further information about making a complaint is available from the ICO.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, the information we collect, the services we use or our legal obligations.

The latest version will always be published on our website, together with the date it was last updated.